Refund policy

At Sonoma Roasters, we take pride in the quality of our coffee products. If you are not completely satisfied with your purchase, we’re here to help.

1. Returns

You may request a return within 14 days of receiving your order. To be eligible for a return, the product must be unused, in the same condition as when you received it, and in its original packaging.

2. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 7-10 business days.

3. Exchanges

If you received a defective or incorrect item, please get in touch with us immediately so we can arrange for an exchange.

4. Shipping

Return shipping costs are the customer's responsibility unless the return is due to our error. We recommend using a trackable shipping service for returns, as we cannot guarantee receipt otherwise.

5. Non-Returnable Items

Some products, including customized or personalized coffee blends, are not eligible for return or refund unless damaged or defective.

6. How to Contact Us

If you have any questions about our refund policy or need assistance, please contact us at:

Sonoma Roasters
Email: hello@sonomaroasters.com
Address: 777 Aviation Blvd, Suite B, Santa Rosa, CA 95403