Terms of service

Last Updated: August 1, 2026

Please read carefully. This notice includes a binding arbitration clause, a jury trial waiver, and a class action waiver that affect your legal rights.

  1. Mandatory Arbitration. Any dispute or claim related to these Terms, the Services, or the Products must be resolved through binding arbitration on an individual basis. Court resolution is available only for matters eligible for small claims court and for claims seeking to protect intellectual property rights.
  2. Waiver of Rights. By accepting these Terms, you waive the right to:
    • Participate in a class action, collective action, consolidated action, or other representative proceeding;
    • Have your case heard by a jury;
    • Pursue any court proceeding outside of small claims court, except as expressly provided below.
  3. 30 Day Opt-Out Option. You may opt out of the arbitration agreement within thirty (30) days of first accepting these Terms by following the procedure in Section 18.11.
  4. Time Limit on Claims. Any claim must be filed within one (1) year after it arises, as described in Section 18.13.

By continuing to use our Services, you confirm that you have read, understood, and agreed to these Terms, including the arbitration agreement, the jury trial waiver, and the class action waiver. If you do not agree, you must immediately stop using our Services.

Table of Contents

1. Plain Language Summary

This summary provides a simplified overview of these Terms to help you understand the key points. While it covers important aspects, it does not replace the full agreement, and in the event of any conflict the full agreement controls. We encourage you to read the entire document.

General Terms

  • Your Agreement: By using our website or Services, you agree to all of the terms set out here, including those related to purchases, subscriptions, shipping, returns, and any other interaction with us.
  • Changes to Terms: We may update these Terms periodically. We will notify you of material changes, and it is your responsibility to review the Terms regularly. The current version is always available on our website.
  • Who We Are: These Terms are an agreement between you and Sonoma Roasters.

Product and Food Safety Information

  • Read the Label: We work to keep product information accurate, but crops, suppliers, and roasting and packaging processes can change. The product packaging is always the most current and authoritative source.
  • Allergens: Our Products may be handled on equipment that also processes common allergens. Review product labels carefully.
  • Caffeine: Unless labeled caffeine free or decaffeinated, our Products contain caffeine. Decaffeinated products may contain trace amounts of caffeine.
  • Handling: Brewed coffee and brewing equipment can become very hot. Follow all preparation and equipment instructions.
  • Descriptive Terms: Terms we use to describe flavor, roast, or measured acidity describe product characteristics only and are not medical claims.

Purchases, Subscriptions, Shipping, and Returns

  • Purchases: When you place an order, you are making an offer to buy. We accept your order when we ship it, and we may decline, cancel, or limit any order.
  • Subscriptions: If you enroll in a subscription or auto-ship program, we disclose the material terms before we collect your billing information, and we obtain your express affirmative consent to the recurring charge. You can cancel at any time, with no fee, in your customer account portal.
  • Shipping: Delivery estimates are estimates only and depend on your location and carrier performance.
  • Wholesale Only: We sell on a wholesale basis to business customers. By ordering, you confirm you are buying for business purposes and not as a consumer.
  • Returns: Wholesale sales are final. A summary appears in Section 11, and the full Return Policy is available on our website.
  • International Customers: Where we ship internationally, you are responsible for complying with your local import laws, taxes, and duties.

Legal and Dispute Resolution

  • Conduct: Please be respectful toward our staff, our community, and other customers. Abusive, offensive, or harassing behavior is not tolerated.
  • Your Content: If you post reviews, photos, comments, or other content, or tag us on social media, you grant us a license to use that content, including for marketing.
  • Dispute Resolution: Disputes are resolved through binding individual arbitration. You waive the right to a jury trial and to participate in a class action. You may opt out within 30 days. Claims must be brought within one year.
  • Privacy: We handle your personal information as described in our Privacy Policy.
  • Intellectual Property: Our text, images, logos, and other content are protected. You may not use or reproduce them without our permission.

Account, Pricing, and Technical Information

  • Account Security: You are responsible for the security of your account. We recommend a strong password and multi-factor authentication where available.
  • Pricing and Promotions: We may display discounts or reference prices to show savings. Prices and promotions can change at any time, and pricing errors can occur.
  • Accessibility: We work to make our Services accessible to everyone. If you encounter an accessibility issue, please contact us.

This summary is for your convenience and does not replace the full Terms. Please refer to the complete document below for detailed information.

Back to Table of Contents

2. Definitions

For the purposes of these Terms, the following definitions apply.

Parties and Services

"Sonoma Roasters," "Company," "we," "us," or "our"
Refers to Sonoma Roasters, together with its affiliates and subsidiaries and any of their respective employees, agents, or contractors.
"User," "you," or "your"
Any business, or any individual acting on behalf of a business, that accesses, browses, registers for, or uses our Services, whether or not that person creates an Account or places an order. Our Services are offered to business customers for wholesale purchase and are not offered to consumers for personal, family, or household use.
"Services"
All features, functionalities, websites (including sonomaroasters.com), mobile applications, online stores, content, and other platforms offered by Sonoma Roasters, including the sale of Products and Digital Goods.
"Products"
Any goods sold or distributed by Sonoma Roasters on a wholesale basis, including the categories of goods listed on our website.

Transactions and Content

"Account"
A registered user profile that enables access to certain features, products, or services, including the management of purchases and Subscriptions.
"Subscription"
Any recurring payment plan or automatic renewal arrangement for Products or Services, including auto-ship and subscribe and save programs.
"Digital Goods"
All digital products delivered electronically, such as e-books, downloads, online courses, and other electronically delivered content.
"Content"
All materials made available through the Services, including text, graphics, images, video, audio, software, and user-generated content, regardless of source.
"User-Generated Content"
Reviews, comments, photographs, videos, suggestions, and other material that you submit, post, or display on or through the Services or on social media in connection with Sonoma Roasters.
"Terms"
These Terms, together with all policies, guidelines, and agreements incorporated by reference or presented through the Services.

Intellectual Property and Third Parties

"Intellectual Property"
All proprietary rights owned by or licensed to Sonoma Roasters, including trademarks, service marks, logos, copyrights, patents, trade dress, and trade secrets.
"Third-Party Services"
Services, tools, or content provided by external companies or partners that may be accessed through our Services but are not controlled by Sonoma Roasters.
"Affiliate Programs"
Marketing arrangements in which third parties promote Sonoma Roasters Products or Services in exchange for commissions or other benefits, and arrangements in which Sonoma Roasters promotes third-party products or services in exchange for commissions or other benefits.

Back to Table of Contents

3. General Terms and Conditions

3.1 Acceptance of Terms

By accessing, browsing, or using any part of our Services, you expressly acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety. This document forms a legally binding contract between you and Sonoma Roasters. You represent that you are entering into these Terms in the course of your business or trade, for wholesale purchase and business use, and not as a consumer for personal, family, or household purposes. If you do not agree to these Terms, you must immediately stop using our Services.

3.2 Incorporated Policies

These Terms incorporate by reference the following policies, each of which forms an integral part of our agreement with you:

  • Privacy Policy
  • Return Policy
  • Shipping Policy
  • Subscription Policy, where applicable
  • Accessibility Statement
  • Any other legal notice or terms presented to you during checkout or on enrollment in a specific promotion or program

By using our Services, you agree to abide by these Terms and all incorporated policies. If a provision of an incorporated policy conflicts with these Terms, the more specific provision governs the subject matter it addresses.

3.3 Changes to Terms

We reserve the right to modify these Terms at any time. Updated Terms are effective upon posting on our website, and we will revise the "Last Updated" date at the top of this document. For material changes, we will provide notice as described in Section 21. Your continued use of our Services after changes take effect constitutes your acceptance of the modified Terms. If you do not agree with any change, you must discontinue use of the Services.

3.4 Eligibility and Capacity

To use our Services, you must be at least 18 years old or the age of majority in your jurisdiction, whichever is greater. By using our Services, you represent and warrant that:

  • You are of legal age to form a binding contract with Sonoma Roasters;
  • You have the right, authority, and capacity to enter into these Terms and to abide by all of the terms and conditions set forth herein;
  • You are purchasing on behalf of a business, and you have authority to bind that business to these Terms;
  • The information you provide to us is accurate and current; and
  • You are not prohibited from using the Services under the laws of your jurisdiction.

3.5 Electronic Signature Compliance

You agree that your use of the Services constitutes an electronic signature and manifests your intent to be bound by these Terms, in accordance with the U.S. Electronic Signatures in Global and National Commerce Act (E-Sign Act) and similar state laws.

3.6 Account Responsibility

If you create an Account with us, you are responsible for maintaining the confidentiality of your Account and password and for restricting access to your computer or device. You agree to accept responsibility for all activity that occurs under your Account or password. If you believe there has been unauthorized use of your Account, you must notify us promptly after discovery.

3.7 Entire Agreement

These Terms, including all policies incorporated by reference, constitute the entire agreement between you and Sonoma Roasters regarding the Services and supersede all prior and contemporaneous agreements, proposals, understandings, and communications, whether written or oral, with respect to the subject matter hereof.

3.8 Language and Interpretation

These Terms are written in English. Translations into other languages may be provided for convenience. In the event of any conflict between a translated version and the English version, the English version controls. Section and paragraph headings are for convenience only and do not affect interpretation. No rule of construction requiring interpretation against the drafting party applies to these Terms.

3.9 Dispute Resolution Preview

Any dispute arising from these Terms is resolved through the dispute resolution process described in Section 18, which includes binding individual arbitration, a jury trial waiver, a class action waiver, a 30 day right to opt out, and a one year contractual limitations period.

3.10 Severability

If any provision of these Terms is held invalid, illegal, or unenforceable by a court or arbitrator of competent jurisdiction, that provision shall be limited, modified, or eliminated to the minimum extent necessary so that these Terms otherwise remain in full force and effect and enforceable to the maximum extent permitted by law. The unenforceability of any provision does not affect the validity or enforceability of the remaining provisions.

3.11 Force Majeure

Sonoma Roasters will not be liable for any failure or delay in performing its obligations where the failure or delay results from a cause beyond its reasonable control. Such causes include, without limitation:

  • Natural disasters, severe weather, fire, flood, and acts of God;
  • War, terrorism, riots, civil unrest, and labor disputes;
  • Acts of government, embargoes, and regulatory changes, including changes in supplement, food, or medical device classification and changes in FDA or other regulatory guidance;
  • Public health emergencies and pandemics;
  • Supply chain, crop, carrier, or supplier disruptions and raw material shortages or quality issues;
  • Transportation network disruptions;
  • Cybersecurity incidents and data breaches;
  • Internet, telecommunications, power, or digital payment system failures.

Our obligations are suspended for the duration of the event, and we will make reasonable efforts to resume performance promptly.

3.12 Waiver of Rights

Our failure to exercise or enforce any right or provision of these Terms does not constitute a waiver of that right or provision. No waiver of any term is deemed a further or continuing waiver of that term or any other term.

3.13 Assignment

You may not assign or transfer these Terms, or any rights or obligations under them, by operation of law or otherwise, without our prior written consent. We may assign these Terms in whole or in part at any time without your consent and without notice, including in connection with a merger, acquisition, reorganization, or sale of assets.

3.14 Feedback and Submissions

If you submit comments, ideas, or feedback to us, you agree that we may use them without restriction, attribution, or compensation to you.

3.15 Third-Party Beneficiaries

These Terms do not create any third-party beneficiary rights, except that the payment processors, messaging providers, and platform providers identified in these Terms may enforce provisions that expressly benefit them.

3.16 Survival

Provisions that by their nature should survive termination remain in force after any termination or expiration of these Terms, including ownership and intellectual property provisions, warranty disclaimers, indemnification, limitations of liability, the class action waiver, the arbitration agreement, and the contractual limitations period.

Back to Table of Contents

4. Health, Product, and Safety Disclaimers

4.1 Product Warnings and Directed Use

Products containing caffeine are not intended for children or for anyone who has been advised to limit caffeine intake without prior consultation with a healthcare professional. Products are intended for use only as directed. Always read and follow product labels, warnings, storage instructions, and preparation directions. As a business customer, you are responsible for ensuring that the labeling, allergen information, storage, and preparation instructions you pass on to your own customers are accurate and consistent with the product label as supplied.

4.2 Assumption of Risk and Product Liability

By purchasing and using our Products, you acknowledge that you assume the ordinary risks associated with their use, including the possibility of adverse effects. Individual results may vary, and any misuse or failure to follow guidelines is at your own risk. To the maximum extent permitted by law, Sonoma Roasters disclaims liability for adverse reactions, side effects, injuries, or health risks resulting from the use or misuse of Products or from use inconsistent with product labeling. Nothing in these Terms limits any liability that cannot be limited under applicable law.

4.3 Descriptive Product Terms Are Not Medical Claims

Descriptive terms used to characterize our Products, such as references to flavor profile, texture, measured acidity, digestibility, or comparisons to other products in the same category, describe product characteristics and consumer experience only. These descriptions are not medical claims. Our Products are not intended to diagnose, treat, cure, mitigate, or prevent any condition or symptom, and individual tolerance varies. If you experience symptoms or have a diagnosed condition, consult your healthcare provider.

4.4 Accuracy of Product Descriptions

We make reasonable efforts to ensure that product information on our Services and on product packaging is accurate and current. Due to natural variations in ingredients, changes in manufacturing processes, or differences among suppliers, slight discrepancies may occur. Always refer to the product packaging for the most current and accurate information about a Product.

4.5 Allergens and Manufacturing

Our Products may contain, or may be manufactured on equipment that also processes, common allergens, including milk, soy, tree nuts, peanuts, eggs, wheat, and gluten. Review product labels carefully, and if you have any allergy or dietary restriction, consult a healthcare professional before use. To the maximum extent permitted by law, we are not liable for allergic reactions or other adverse outcomes resulting from Product use.

4.6 Nutritional Information

Nutritional information provided through the Services is for informational purposes only and may not be complete or current. Do not rely on it as a substitute for professional dietary advice or for the product label.

4.7 Caffeine and Stimulant Ingredients

Unless expressly labeled as caffeine free or decaffeinated, certain Products contain caffeine or other stimulant ingredients. Caffeine may not be appropriate for everyone, and sensitivity varies. If you are sensitive to caffeine, are pregnant or nursing, are planning to become pregnant, have a heart condition or high blood pressure, or take any medication, consult your healthcare provider before consuming these Products. Discontinue use and seek medical advice if you experience an adverse reaction. Decaffeinated products may contain trace amounts of caffeine.

4.8 Emergency Information

If you experience a medical emergency related to your use of our Products, contact your local emergency services immediately. Our Services are not designed to handle emergencies or urgent health needs.

4.9 Preparation and Handling

Certain Products and the equipment used to prepare them can become very hot and may cause burns or injury if mishandled. Follow all preparation instructions and equipment warnings, and keep hot beverages and equipment away from children. Flavor, texture, and experience may vary based on preparation method, equipment, water, and storage conditions.

Back to Table of Contents

5. Account Management and Security

5.1 Account Creation

To access certain features of our Services, you may be required to create an Account. You must provide accurate, complete, and current information and keep it updated. We reserve the right to verify the accuracy of the information you provide and may suspend or terminate your Account if we detect false or misleading information.

5.2 Password and Security Responsibilities

You are responsible for safeguarding your login credentials and for all activity that occurs under your Account. We strongly recommend using a strong, unique password and enabling multi-factor authentication where available. Notify us promptly if you suspect any unauthorized use of your Account. In the event of a suspected security breach or unauthorized use, we may, at our discretion, temporarily disable the Account, require a password reset, or take other measures we deem necessary to protect the Account. To the maximum extent permitted by law, we are not liable for losses arising from your failure to comply with these security obligations.

5.3 Prohibited Account Activity

You agree not to use the Services in a manner that: (i) violates any applicable law, regulation, or rule; (ii) infringes the rights of others; (iii) disrupts or interferes with the security or proper functioning of the Services; (iv) attempts to gain unauthorized access to our systems or networks; or (v) uses bots, scrapers, or automated means to access the Services or to purchase Products other than as we expressly permit, including for the purpose of reselling limited-release or high-demand Products.

5.4 Account Suspension and Termination

We may suspend or terminate your Account at our discretion, including if we believe you have violated these Terms or engaged in fraudulent or unlawful activity. We will endeavor to provide reasonable notice before suspension or termination, except where immediate action is needed to protect the Services, other users, or to comply with legal obligations. Upon termination, your right to access the Services ceases immediately, and we may delete information associated with your Account subject to our Privacy Policy and applicable law. Outstanding Subscription or service payments are not refundable except as required by applicable law or as provided in our Return Policy.

Back to Table of Contents

6. Privacy and Data Protection

6.1 Privacy Policy

We respect your privacy and handle your personal information in accordance with our Privacy Policy, which is incorporated into these Terms by reference. Our Privacy Policy describes the personal information we collect, how we use and share it, and the rights and choices available to you, including under laws such as the California Consumer Privacy Act, as amended (CCPA and CPRA), other state privacy and consumer health data laws, and the EU and UK General Data Protection Regulation (GDPR) where applicable. By using our Services, you acknowledge the practices described in the Privacy Policy.

6.2 Security Measures

We implement reasonable, industry-standard security measures to protect your personal information. However, no system is entirely secure, and we cannot guarantee the security of your information. By using our Services, you acknowledge and accept this risk.

6.3 Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected or as required by law, after which it is securely deleted, de-identified, or anonymized, as described in our Privacy Policy.

Back to Table of Contents

7. Electronic Communications

7.1 Consent to Electronic Communications

By using our Services or providing your contact information, you consent to receive communications from us electronically, including by email, by notices posted on our Services, and, where you opt in, by text message. You agree that all agreements, notices, disclosures, and other communications we provide to you electronically satisfy any legal requirement that such communications be in writing.

8. Purchases, Pricing, and Order Acceptance

8.1 Product Descriptions and Availability

We strive to provide accurate descriptions of our Products. However, we do not warrant that Product descriptions, pricing, availability, or other content are accurate, complete, reliable, current, or error-free, and we cannot guarantee that your device's display of any color will be accurate. If a Product is not as described, your sole remedy is as provided in our Return Policy.

8.2 Payment Methods and Payment Terms

Payment is required at the time of purchase. We accept major credit and debit cards, and the other payment methods listed at checkout. By providing payment information, you represent and warrant that you are authorized to use the payment method and you authorize us to charge you for your purchases. You are responsible for ensuring that all payment information you provide is accurate and current. If a payment cannot be processed or is declined, we will notify you, and your order or Subscription may be suspended or canceled unless you provide updated payment information.

8.3 Pricing, Errors, and Order Acceptance

All prices are shown in U.S. dollars unless otherwise stated and are subject to change without notice. Despite our efforts, Products may occasionally be mispriced or described inaccurately. We reserve the right to correct any error and to refuse, cancel, or limit any order, including after an order confirmation has been sent and whether or not the order has been charged. We may limit or cancel quantities purchased per person, per household, or per order, including orders that appear to be placed by dealers, resellers, or distributors, or that use the same Account, payment method, or billing or shipping address. If we cancel an order that has already been charged, we will issue a full refund to your original payment method. Your receipt of an order confirmation does not constitute our acceptance of your order.

8.4 Pricing Practices and Advertising Compliance

Our pricing and promotional practices are intended to comply with all applicable federal, state, and local laws, including Federal Trade Commission guidance on the representation of pricing and discounts. Cross-through, strikethrough, and reference prices are substantiated by historical data, industry benchmarks, or manufacturer recommendations, so that any represented discount or savings is legitimate and verifiable.

8.5 No Guarantee of Lowest Price

While we endeavor to offer competitive prices, we do not guarantee that our prices are the lowest available in the marketplace. Strikethrough and reference prices are provided for comparison only, and customers are encouraged to consider additional factors when making purchasing decisions.

8.6 Sales Tax, Duties, and Fees

Applicable sales tax is added to your order at checkout based on your shipping address and as required by law. The tax charged is displayed during checkout. For international orders, you are responsible for any additional taxes, duties, or customs fees imposed upon delivery and for complying with your local import laws.

8.7 Pre-Orders and Backorders

If you place a pre-order or a Product is backordered, we will notify you of the expected shipping date. Your payment method will be charged at the time of order or when the Product becomes available, depending on the option selected at checkout.

8.8 Order Cancellation by Sonoma Roasters

We may cancel any order for reasons including pricing errors, suspected fraud, quantity limits, inability to lawfully deliver to your location, or Product unavailability. If we cancel your order, you will receive a full refund of any amount charged.

Back to Table of Contents

9. Subscriptions and Automatic Renewal

9.1 How Subscriptions Work

We may offer Subscription, auto-ship, or subscribe and save Products. If you enroll in any such program, the following applies.

  • Disclosure before billing information is collected. Before we collect your billing information, we disclose the material terms of the Subscription, including the Products included, the recurring price, the billing frequency and interval, that the Subscription continues until you cancel, and how to cancel.
  • Express affirmative consent. You must provide express affirmative consent to the recurring charge, separately from your agreement to these Terms. Your consent to these Terms alone does not enroll you in any Subscription.
  • Automatic renewal. Your Subscription automatically renews at the then-current price for each billing cycle, at the frequency and interval disclosed at enrollment, until you cancel. You authorize us and our payment processor to charge your payment method on that recurring basis.
  • Acknowledgment and reminders. We provide an acknowledgment of your enrollment that includes the Subscription terms and cancellation information, and we provide any reminder or renewal notice required by applicable law.
  • Price changes. Pricing for Subscription Products may change, and we will notify you in advance as required by law before any change takes effect.

9.2 Cancellation

You may cancel your Subscription at any time, with no cancellation fee and without having to speak to a representative. Cancellation is self-service through the customer account portal, which is where your Subscription is managed. You may also cancel by contacting us by email at hello@sonomaroasters.com, through our contact form, or through live chat.

Cancellation takes effect for the next unshipped billing cycle. Orders that are already in fulfillment when you cancel will ship as scheduled, and the charge for those orders stands. Nothing in this Section limits any non-waivable cancellation or refund right you may have under applicable law.

9.3 Automatic Renewal Law Compliance

We intend our Subscription practices to comply with applicable federal and state automatic renewal and negative option laws, including clear and conspicuous disclosure of the material terms before billing information is collected, separate express affirmative consent to the recurring charge, an acknowledgment of the terms, and a simple, self-service mechanism to cancel through the same medium in which you enrolled. If any provision of this Section conflicts with a non-waivable requirement of the law of your state, that requirement governs.

9.4 Modification, Suspension, and Payment Failure

You may change your Subscription frequency, quantity, or Products in the customer account portal, subject to availability. If a Subscription payment fails, we will notify you and may pause the Subscription until updated payment information is provided. We may modify, suspend, or discontinue a Subscription program, with notice where required by law.

Back to Table of Contents

10. Shipping and Delivery

10.1 Shipping Costs

Shipping fees are calculated at checkout based on destination, order weight, and the shipping method you select. Available options may include standard, expedited, and, where offered, international shipping. Shipping fees are non-refundable except where a shipping error is attributable to Sonoma Roasters. Where a promotional shipping offer applies to an order, the terms of that offer, including any deduction on return of the order, are described in our Shipping Policy and Return Policy. For more details, see our Shipping Policy.

10.2 Delivery Times and Restrictions

Delivery estimates are provided at checkout and are estimates only. They are not guaranteed. Actual delivery times may vary due to factors beyond our control, such as carrier delays, weather, or customs processing for international orders. Shipping restrictions may apply to certain destinations or Products, and we reserve the right to refuse or cancel orders that cannot be lawfully delivered to your location.

10.3 Risk of Loss

Products are shipped FOB origin. Title and risk of loss pass to you upon our delivery of the Product to the carrier. We are not responsible for loss, theft, or damage once a package is in transit unless insurance was purchased at checkout. For high-value or fragile items, we recommend selecting insurance.

10.4 Lost or Stolen Packages

If your package is lost or stolen, contact us promptly through our Contact Us page. We will reasonably assist you in filing a claim with the carrier, but we are not liable for packages marked delivered by the carrier. At our discretion, we may offer a replacement or refund after verification.

10.5 Weather-Related Damage

We are not responsible for damage caused by weather conditions, such as melting or freezing, once an order has left our facility. To reduce risk, consider expedited shipping or cold-pack options for temperature-sensitive items, where offered, and consider having orders delivered to a location where they can be brought indoors promptly. See our Return Policy for details on how we handle weather-related issues.

Back to Table of Contents

11. Returns, Replacements, and Credits

11.1 Our Return Policy Governs

Returns, refunds, exchanges, and store credit are governed by our Return Policy, which is incorporated into these Terms by reference and is available on our website. The summary in Section 11.2 is provided for convenience. If anything in these Terms conflicts with the Return Policy, the Return Policy governs the details of eligibility, windows, fees, and exclusions. Nothing in these Terms limits any non-waivable refund or warranty right you may have under applicable law.

11.2 Summary of Our Return Policy

Sonoma Roasters sells on a wholesale basis to business customers. All wholesale sales are final, and returns are not accepted. Single bags are provided as samples for wholesale evaluation and are not returnable.

If a shipment arrives damaged, defective, or incorrect, notify us within 7 days of delivery and we will arrange a replacement or issue a credit. A replacement or a credit is the sole remedy for a damaged, defective, or incorrect shipment.

11.3 Damaged, Defective, or Incorrect Items

If a shipment arrives damaged or defective, or if you receive an item other than what you ordered, notify us within 7 days of delivery and do not open the incorrect item. We will arrange a replacement, an exchange for the correct item, or another remedy in accordance with our Return Policy. For damaged or defective items, we cover the cost of replacement or the associated credit.

11.4 Refused and Undeliverable Packages

If a package is returned to us for any reason, including refusal or unsuccessful delivery attempts, you are responsible for the carrier charges and any additional fees disclosed in our Return Policy, and you are responsible for reshipping costs if you ask us to send the order again.

11.5 Credit Processing

Credits are processed within 7 to 10 business days after we complete our review of your claim. Credits are issued to your account or to your original payment method, as applicable. Your bank or card issuer may take additional time to post funds to your account. Shipping costs, duties, and taxes are not credited except where a shipping error is attributable to us.

11.6 Human Review of Returns

Return and cancellation requests are reviewed by our customer service team. Eligibility is determined under our Return Policy and these Terms.

Back to Table of Contents

12. Intellectual Property

All Content provided on our Services, including text, graphics, logos, images, photographs, video, audio, page layouts, and software, is the property of Sonoma Roasters or its content suppliers and licensors and is protected by United States and international copyright and other intellectual property laws. Unauthorized use of our Content is strictly prohibited.

12.2 Trademarks

"Sonoma Roasters," "sonomaroasters.com," and the other names, logos, product and service names, designs, and slogans used on or in connection with our Services are registered or unregistered trademarks of Sonoma Roasters. Unauthorized use of these trademarks is strictly prohibited and may violate federal, state, and international trademark laws. Any reproduction, imitation, or use of our trademarks without our prior written permission is prohibited.

12.3 User-Generated Content License

By submitting, posting, or displaying User-Generated Content on our website, mobile applications, or social media platforms, including by tagging us or using our hashtags, you grant Sonoma Roasters a worldwide, non-exclusive, irrevocable, royalty-free, perpetual, sublicensable, and transferable license to use, reproduce, distribute, display, publicly perform, modify, adapt, publish, translate, and create derivative works from that content, in any media now known or later developed, for any purpose, including advertising and marketing, without compensation to you.

By submitting User-Generated Content, you represent and warrant that:

  • You own or have all necessary rights to the content and to the rights you are granting to Sonoma Roasters;
  • Your content does not infringe the intellectual property, privacy, publicity, or other personal or proprietary rights of any third party;
  • Your content complies with all applicable laws, rules, and regulations, including those relating to defamation, harassment, endorsements and testimonials, and intellectual property; and
  • Your content does not include personal health information about another person without that person's explicit consent.

Sonoma Roasters reserves the right, but is not obligated, to monitor, edit, or remove User-Generated Content that it deems inappropriate, that violates these Terms, or that infringes on the rights of others. Sonoma Roasters disclaims responsibility for User-Generated Content that violates third-party rights. If you disclose a material connection to Sonoma Roasters in your content, you are responsible for making that disclosure clearly and conspicuously as required by law.

12.4 Limited License to Use the Services

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your internal business use. This license does not include the right to:

  • Resell or make commercial use of the Content;
  • Modify, adapt, or create derivative works from the Content;
  • Use any data mining, robots, scrapers, or similar data-gathering or extraction tools; or
  • Download or copy any Content for the benefit of another merchant or third party.

Any unauthorized use of the Content, Services, or platforms terminates the license granted here immediately and may subject you to legal liability.

12.5 Reporting Intellectual Property Violations

If you believe that any content on our Services infringes your intellectual property rights, please submit a notice to us through our Contact Us page or at hello@sonomaroasters.com, providing:

  • A detailed description of the material that you claim has been infringed, including its location on the Services;
  • Your contact information, including your name, address, telephone number, and email address;
  • A statement by you, under penalty of perjury, that you have a good faith belief that the disputed use is not authorized by the intellectual property owner, its agent, or the law; and
  • A statement by you, under penalty of perjury, that the information provided in your notice is accurate and that you are the intellectual property owner or are authorized to act on the owner's behalf.

We will promptly review all claims and take appropriate action, including removing or disabling access to allegedly infringing material. Copyright claims are handled under our DMCA Policy in Section 19.

12.6 Proprietary Information Protection

Our Product formulations, manufacturing processes, product designs, and delivery systems constitute protected trade secrets and confidential information. Any reverse engineering, analysis, or attempted replication of our Products is strictly prohibited and may result in legal action. You agree not to:

  • Attempt to determine Product composition through analysis;
  • Replicate or reproduce our proprietary technology;
  • Share or publish information about Product composition or manufacturing methods; or
  • Purchase Products for competitive analysis.

Back to Table of Contents

13. Third-Party Services and Affiliate Programs

13.1 Third-Party Tools and Services

Our Services may provide access to, or integrate with, third-party tools or services that we do not own or control, including our e-commerce platform provider, payment processors, subscription management providers, messaging providers, and analytics providers. These are provided on an "as is" and "as available" basis without warranties, representations, or conditions of any kind. We make no guarantees regarding the functionality, accuracy, or reliability of third-party tools. By using them, you acknowledge that we are not liable for any issue, damage, or claim arising from their use, including loss of data or security breaches. Your use of third-party services is governed by their own terms and policies.

13.2 Affiliate, Referral, and Partner Programs

Sonoma Roasters participates in affiliate, referral, and partner programs. When you purchase products or services through our affiliate links, or when a partner refers you to us, Sonoma Roasters or the partner may receive a commission or other compensation. Where we have a material connection with a party whose products or services we promote, we disclose that connection as required by law, including the Federal Trade Commission's Endorsement Guides. While we aim to work with reputable companies, Sonoma Roasters does not endorse or assume responsibility for the content, products, or services provided by these third parties. All interactions with affiliate and partner companies are governed by the third party's own terms, policies, and conditions.

If we name a specific partner on our website or in these Terms, that reference is informational and does not make Sonoma Roasters responsible for the partner's products, services, pricing, clinical decisions, or conduct. Any dispute regarding a partner's products or services must be addressed directly with that partner.

Our Services may contain links to third-party websites or services outside our control, and may feature third-party content such as blog posts, reviews, or guest contributions. These are provided for convenience and information only and do not constitute our endorsement. We do not guarantee the accuracy, completeness, or reliability of third-party content and disclaim responsibility for errors or omissions in that material. Any use of, or reliance on, third-party websites or content is at your own discretion and risk. We encourage you to review the applicable third party's terms, privacy policies, and data-sharing practices before engaging.

13.4 Limitation of Liability in Affiliate Relationships

To the maximum extent permitted by law, Sonoma Roasters is not liable for any direct or indirect damages, financial losses, injuries, or claims related to products or services purchased through affiliate, referral, or partner relationships. Any dispute or issue related to third-party products or services must be addressed directly with the third-party provider. Sonoma Roasters disclaims responsibility for the actions, failures, or negligence of affiliate and partner companies, including any misrepresentation, delay, or failure to deliver products or services as advertised.

Back to Table of Contents

14. Promotions, Discount Codes, and Gift Cards

Promotions, discount codes, and similar offers are subject to any additional terms stated at the time of the offer, may be limited in time or quantity, cannot be combined unless expressly stated, and may be modified or revoked for fraud, abuse, or error. Gift cards and store credit have no cash value except where required by law and cannot be redeemed for cash.

Back to Table of Contents

15. Customer Conduct and Community Guidelines

15.1 Prohibited Conduct

You agree not to engage in the following behavior while using our Services:

  • Harassment or Abuse: Harassing, threatening, bullying, stalking, or engaging in any form of abusive behavior toward Sonoma Roasters employees, community members, or other customers.
  • Discrimination and Hate Speech: Sharing content that promotes discrimination, hate speech, or offensive material based on race, ethnicity, national origin, religion, gender, sexual orientation, age, disability, or other protected characteristics.
  • Body Shaming and Derogatory Remarks: Engaging in body shaming, making derogatory comments about another person's appearance, weight, or progress, or otherwise creating a hostile environment.
  • Unqualified Medical Advice: Providing medical advice or guidance without appropriate qualifications or credentials.
  • Promotion of Harmful Practices: Encouraging or promoting dangerous or harmful practices, including disordered eating or self-harm.
  • Illegal Activities: Engaging in or encouraging unlawful activity, such as fraud, hacking, or the distribution of counterfeit or stolen items.
  • Unauthorized Content: Uploading, transmitting, or distributing content that infringes intellectual property rights or privacy rights or that violates these Terms.
  • Spam and Malicious Content: Sending unsolicited messages or promotions, or distributing viruses, malware, or harmful code.
  • Impersonation: Falsely representing yourself or your affiliation with any person or entity.
  • Disruption of Services: Interfering with or disrupting the functioning or security of our Services.
  • Violating Privacy: Collecting or disclosing personal information about others without their explicit consent.

15.2 Community Guidelines and User Content Standards

We encourage positive and respectful interactions. Content you post must comply with Section 15.1, must be relevant to the community's purpose, must be free of false or misleading information, and must not share personal health information about another person without that person's explicit consent. We reserve the right to remove or modify any content that violates these standards or that we deem inappropriate.

15.3 User Responsibilities

As a user of our Services, you are responsible for:

  • Maintaining the confidentiality of your Account information, including your password;
  • All activity that occurs under your Account;
  • Promptly notifying us of any unauthorized use of your Account or of any security breach;
  • Ensuring that your use of our Services complies with all applicable local, state, national, and international laws, including health privacy laws; and
  • Respecting the privacy and confidentiality of other users.

15.4 Medical Advice Disclaimer for User Content

Content on our platform, including User-Generated Content, is for informational purposes only. Sonoma Roasters is not a healthcare provider, and content shared on our Services must not be used as a substitute for professional medical advice, diagnosis, or treatment. Always consult a qualified healthcare professional for advice regarding your health or a medical condition.

15.5 Enforcement Actions and Reporting

We reserve the right, but are not obligated, to take any action we deem necessary to enforce these standards, including issuing warnings or notices, removing or modifying offending content, suspending or terminating your Account or access to the Services, reporting activity to law enforcement or other authorities, and initiating legal action. These actions may be taken with or without prior notice to you. To report a violation, contact us at hello@sonomaroasters.com. Reports will be treated confidentially. Our failure to enforce any provision is not a waiver of our right to enforce it later.

15.6 Monitoring and Moderation

We reserve the right, but are not obligated, to monitor, review, edit, or remove user interactions, content, and communications on our Services that we determine, in our sole discretion, violate these Terms or applicable law or that we consider inappropriate. Repeated violations may result in Account suspension or termination.

Back to Table of Contents

16. Service Availability and Modifications

16.1 Service Disruptions and Maintenance

We strive to keep the Services available but do not guarantee continuous, uninterrupted access. The Services may be unavailable due to scheduled maintenance, upgrades, technical difficulties, or other disruptions. We will strive to perform maintenance during off-peak hours and, where possible, to provide notice through the website. To the maximum extent permitted by law, we are not liable for damages resulting from unavailability.

16.2 Right to Modify or Discontinue Services

We reserve the right to modify, update, suspend, or discontinue any aspect of our Services at any time, with or without prior notice. This may include changes to features, content, functionality, or access to part or all of the Services. Such modifications may be made to improve the user experience, improve security, comply with legal requirements, or address other business needs. Where we discontinue the Services, we will notify affected users where required, and any refunds or credits will be issued in accordance with our policies.

16.3 User Responsibility for Equipment and Access

You are responsible for obtaining and maintaining all equipment, software, and internet access necessary to use our Services. We are not liable for technical issues, interruptions, or limitations arising from your equipment or internet service provider.

16.4 Effect of Termination

Upon termination of your Account or your access to the Services, all rights granted to you under these Terms cease immediately. Termination does not relieve you of obligations that survive, including payment obligations, indemnification, limitations of liability, and the arbitration agreement.

16.5 User Feedback and Reporting

We encourage you to report technical issues, service disruptions, or concerns about the availability or functionality of our Services. Please contact us through our Contact Us page for assistance or to provide suggestions.

Back to Table of Contents

17. Warranty Disclaimers, Limitation of Liability, and Indemnification

17.1 Disclaimer of Warranties

Except as expressly stated and to the maximum extent permitted by law, the Services and Products are provided on an "as is" and "as available" basis. You expressly acknowledge that your use of the Services is at your sole risk. We disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, title, accuracy, and reliability, and any warranty that the Services will meet your expectations or will be uninterrupted, timely, secure, or error-free. Nothing in these Terms disclaims any warranty or right that cannot be disclaimed under applicable law.

17.2 Limitation of Liability

To the maximum extent permitted by law, Sonoma Roasters and its affiliates, officers, directors, employees, agents, licensors, and suppliers shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including damages for lost profits, goodwill, data, use, or other intangible losses, arising out of or relating to these Terms, the Services, or the Products, even if we have been advised of the possibility of such damages.

17.3 Cap on Liability

Notwithstanding anything to the contrary in these Terms, and to the maximum extent permitted by law, our maximum aggregate liability for all claims arising out of or related to these Terms, the Services, or the Products shall not exceed the total amount you paid to Sonoma Roasters in the twelve (12) months preceding the event giving rise to the claim. This limitation applies to all claims regardless of the theory of liability, including breach of contract, breach of warranty, negligence, product liability, and any other legal theory.

17.4 Exceptions to the Limitations

The limitations and exclusions in this Section 17 do not apply to:

  • Liability arising from death or personal injury caused by our negligence;
  • Liability arising from fraud or fraudulent misrepresentation; or
  • Any liability that cannot be limited or excluded under applicable law in your jurisdiction.

Some jurisdictions do not allow the exclusion of certain warranties or the limitation of liability for incidental or consequential damages. In those jurisdictions, some or all of the above limitations may not apply to you, and our liability is limited to the maximum extent permitted by law.

17.5 Indemnification

You agree to indemnify, defend, and hold harmless Sonoma Roasters and its affiliates, officers, directors, employees, agents, licensors, and suppliers from and against any claims, liabilities, damages, judgments, losses, costs, and expenses, including reasonable attorneys' and accounting fees, arising out of or in any way connected with your access to or use of the Services, your User-Generated Content, your violation of these Terms, or your violation of any law or third-party right.

Back to Table of Contents

18. Governing Law, Dispute Resolution, and Arbitration Agreement

Please read this Section carefully. It affects your legal rights, including your right to a jury trial and your right to participate in a class action.

18.1 Governing Law

These Terms, and any dispute, claim, or controversy arising out of or relating to them, the Services, or the Products (each, a "Dispute"), are governed by and construed in accordance with the laws of the State of New York and the Federal Arbitration Act, without giving effect to any principles of conflicts of law. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

18.2 Jurisdiction and Venue

Subject to the arbitration agreement in this Section 18, any Dispute not subject to arbitration shall be brought exclusively in the state or federal courts located in Albany County, New York. You consent to the personal jurisdiction and venue of those courts and waive any objection to jurisdiction or venue, including on grounds of forum non conveniens.

18.3 Informal Resolution, Negotiation, and Mediation

Before initiating arbitration, the parties agree to attempt in good faith to resolve any Dispute informally for a period of at least thirty (30) days after written notice of the Dispute is provided. During this period, both parties shall communicate openly and provide reasonable cooperation. If the Dispute is not resolved through negotiation within thirty (30) days, either party may propose mediation before a mutually agreed neutral mediator. Mediation, if agreed, shall take place in Albany County, New York, or remotely by secure online platform if both parties consent, and the costs of mediation shall be shared equally.

18.4 Agreement to Arbitrate

Except as set out below, you and Sonoma Roasters agree that any Dispute will be resolved by binding individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules and any supplementary rules then in effect ("AAA Rules"), rather than in court. The AAA Rules are available at adr.org or by calling 1-800-778-7879. The parties acknowledge that this Arbitration Agreement evidences a transaction involving interstate commerce and that the Federal Arbitration Act, 9 U.S.C. section 1 et seq., governs its interpretation and enforcement. The Federal Arbitration Act and the AAA Rules preempt state law to the fullest extent permitted by law, except where state law is more favorable to the consumer.

18.5 Jury Trial Waiver

YOU AND Sonoma Roasters EACH KNOWINGLY AND VOLUNTARILY WAIVE ANY RIGHT TO A TRIAL BY JURY IN ANY ACTION, PROCEEDING, OR COUNTERCLAIM ARISING OUT OF OR RELATING TO THESE TERMS, THE SERVICES, OR THE PRODUCTS. This waiver applies to any Dispute, whether resolved in arbitration or, where arbitration does not apply, in court.

18.6 Arbitration Process, Fees, and Location

To initiate arbitration, a party must provide the other party with a written Demand for Arbitration as specified in the AAA Rules. You may contact the AAA at adr.org or 1-800-778-7879 for information on commencing an arbitration.

Payment of filing, administration, and arbitrator fees is governed by the AAA Consumer Arbitration Rules, and Sonoma Roasters will pay the portion of those fees that the AAA Rules require it to pay. For claims totaling less than $10,000, Sonoma Roasters will reimburse filing, administration, and arbitrator fees unless the arbitrator determines the claims are frivolous, and Sonoma Roasters will not seek attorneys' fees and costs unless the arbitrator determines your claims are frivolous. Each party otherwise bears its own attorneys' fees unless the arbitrator determines that a party has acted in bad faith.

For claims under $10,000, arbitration may be conducted by telephone or video, on written submissions, or in person. For claims of $10,000 or more, the arbitrator determines the appropriate format, including whether to hold an in-person hearing. Any in-person hearing will take place in the county of your residence or at another mutually agreed location.

18.7 Arbitrator's Authority and Decision

The arbitrator shall issue a written award stating the essential findings and conclusions on which the award is based, within the timeframe specified by the AAA Rules. The arbitrator may award declaratory or injunctive relief only to the extent necessary to provide relief warranted by the individual claimant's claim. The arbitrator's decision is final and binding, and judgment on the award may be entered in any court of competent jurisdiction. The arbitrator has no authority to award damages or remedies that exceed those permitted by these Terms or applicable law, must follow applicable law including the Federal Arbitration Act, and the award may be challenged if the arbitrator fails to do so.

18.8 Class Action Waiver

YOU AND Sonoma Roasters AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. Unless both you and Sonoma Roasters agree otherwise in writing, the arbitrator may not consolidate more than one person's claims and may not preside over any form of class or representative proceeding. By agreeing to these Terms, you and Sonoma Roasters irrevocably waive any right to:

  • Seek or participate in a class action, class arbitration, or other representative action;
  • Participate in a private attorney general action;
  • Join or consolidate claims with the claims of any other person or entity; or
  • Pursue any claim on a representative basis.

If this Class Action Waiver is found unenforceable as to a particular claim or request for relief, then that claim or request for relief, and only that claim or request for relief, shall be severed and brought in court, while all other claims proceed in arbitration. This waiver survives any termination of these Terms or of your relationship with Sonoma Roasters.

18.9 Coordinated Filings and Batching

If 25 or more similar arbitration demands are submitted by or with the assistance of the same or coordinated counsel, or are otherwise coordinated, the demands will be administered in staged batches to promote efficiency, as further described in the AAA Rules or as directed by the arbitrator. The parties agree to cooperate in good faith with the batching process, and any applicable limitations period is tolled for demands within a batch that has not yet been assigned to an arbitrator.

18.10 Exceptions to Arbitration; Remedies in Aid of Arbitration

Either party may bring an individual claim in small claims court for Disputes within that court's jurisdiction, and either party may seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights. Nothing in this Section prevents you from contacting or filing a complaint with a government agency.

This agreement to arbitrate does not preclude either party from seeking provisional remedies in aid of arbitration, including orders to stay a court action, compel arbitration, or confirm an arbitral award, or from applying to a court of competent jurisdiction for a temporary restraining order, preliminary injunction, or other interim or conservatory relief.

18.11 30 Day Right to Opt Out

You may opt out of this Arbitration Agreement within thirty (30) days of the date you first accept these Terms by sending a written notice ("Opt-Out Notice"). Your Opt-Out Notice must include your full name, your address, and a clear statement that you wish to opt out of arbitration. Send your Opt-Out Notice by email to hello@sonomaroasters.com or by mail to:

Sonoma Roasters
Attn: Legal Department
777 Aviation Blvd, Suite B
Santa Rosa, CA 95403

If you opt out, you retain the right to bring claims in court and to participate in a class action against Sonoma Roasters. Opting out of this Arbitration Agreement does not affect any other provision of these Terms.

18.12 Confidentiality of Proceedings

All negotiations, mediation, and arbitration proceedings related to any Dispute, including the existence of the Dispute, shall be kept confidential by the parties. This includes all documents, communications, and information exchanged during those processes, except as required by law or for the purpose of enforcing or challenging an arbitration award in a court of competent jurisdiction.

18.13 Contractual Limitations Period

To the extent permitted by law, any claim or cause of action arising out of or related to these Terms, the Services, or the Products must be filed within one (1) year after the claim or cause of action arose, or it is permanently barred. This one year period is not subject to tolling except as expressly provided in Section 18.9 or as required by law.

18.14 Severability and Survival of This Section

If any provision of this Section 18 is found unenforceable, invalid, or void, that specific provision shall be severed and the remainder of this Section shall remain in full force and effect to the maximum extent permitted by law, except that if the Class Action Waiver is found unenforceable in its entirety, then the entire agreement to arbitrate shall be void as to the affected claims. The provisions of this Section 18 survive termination of these Terms and of your use of the Services.

18.15 International Sales and Regulatory Compliance

If you purchase Products from outside the United States, you acknowledge and agree that the laws of the United States and of the State of New York govern all Disputes, except where local law requires otherwise, and you agree to submit to the exclusive jurisdiction of the state and federal courts located in Albany County, New York, unless local law requires that Disputes be resolved in your home country. You are responsible for complying with your local import, customs, and product regulations.

18.16 Notices

Any notice required or permitted under this Section 18 shall be in writing and delivered by email, certified mail, or courier to the addresses provided in these Terms or as updated by written notice. Notices to Sonoma Roasters should be sent to:

Sonoma Roasters
Attn: Legal Department
777 Aviation Blvd, Suite B
Santa Rosa, CA 95403
Email: hello@sonomaroasters.com

Back to Table of Contents

19. DMCA Policy

19.1 Designated DMCA Agent

We respect the intellectual property rights of others and expect our users to do the same. If you believe that your copyrighted work has been copied or used on our Services in a way that constitutes copyright infringement, send a written notification to our designated agent at:

Sonoma Roasters
Attn: DMCA / Copyright Agent
777 Aviation Blvd, Suite B
Santa Rosa, CA 95403
Contact form: sonomaroasters.com/pages/contact-us
Email: hello@sonomaroasters.com

19.2 Notification of Infringement

To file a DMCA notice, please include the following in writing:

  • A description of the copyrighted work that you claim has been infringed;
  • A description of where the allegedly infringing material is located on our Services, with sufficient detail to help us identify it;
  • Your name, address, telephone number, and email address;
  • A statement that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
  • A statement, made under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on the owner's behalf; and
  • Your physical or electronic signature.

Under the DMCA, any person who knowingly materially misrepresents that material or activity is infringing may be liable for damages.

19.3 Counter-Notification

If you believe your content was removed or disabled by mistake or misidentification, you may submit a counter-notification to our designated agent that includes:

  • Identification of the material that was removed or disabled and the location where it appeared before removal;
  • A statement under penalty of perjury that you have a good faith belief that the material was removed or disabled as a result of mistake or misidentification;
  • Your name, address, telephone number, and email address;
  • A statement that you consent to the jurisdiction of the Federal District Court for the judicial district in which your address is located, or, if your address is outside the United States, for any judicial district in which Sonoma Roasters may be found, and that you will accept service of process from the person who provided the original notification or an agent of that person; and
  • Your physical or electronic signature.

Upon receiving a valid counter-notification, we may restore the removed content in accordance with the DMCA.

19.4 Repeat Infringer Policy

In accordance with the DMCA and other applicable laws, we have adopted a policy of terminating, in appropriate circumstances and at our sole discretion, users who are repeat infringers. We may also limit access to the Services or terminate the accounts of any user who infringes the intellectual property rights of others, whether or not there is repeat infringement.

19.5 Legal Counsel, False Claims, and Additional Information

If you are unsure whether the material you are reporting is infringing, or whether your content was removed by mistake, we recommend seeking legal advice before filing a notification or counter-notification. Submitting a false DMCA claim or counter-notification may result in liability for damages, court costs, and attorneys' fees. By submitting a notification or counter-notification, you acknowledge and agree that we may forward your submission and related communications to the appropriate parties, including the user who posted the allegedly infringing material. For more information about the DMCA and your rights under U.S. copyright law, visit the U.S. Copyright Office website at copyright.gov. We reserve the right to modify this DMCA Policy at any time, effective upon posting.

Back to Table of Contents

20. Accessibility

Sonoma Roasters is committed to making our Services accessible to all individuals, including people with disabilities. We strive to ensure that our website and applications comply with applicable accessibility standards and best practices, including the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA.

If you experience difficulty accessing or using any part of our Services, please contact our team for assistance at hello@sonomaroasters.com or through our contact form. If you would like to speak with someone, request a call back and one of our roasters will call you directly. For more information about our commitment to accessibility, please see our Accessibility Statement.

We are continuously working to improve the accessibility of our Services, and your feedback helps us improve the experience for everyone.

Back to Table of Contents

21. Changes to These Terms

We reserve the right, at our sole discretion, to modify, update, or replace these Terms at any time. When we make changes, we will post the updated Terms on our website and revise the "Last Updated" date at the top of this document.

21.1 Notice of Material Changes

For material changes, we will provide notice by posting a prominent notice on our Services or by sending an email to the address associated with your Account. Where required, we will endeavor to provide at least thirty (30) days' advance notice before material changes take effect, unless immediate changes are required for legal, regulatory, or security reasons.

21.2 Your Responsibility to Review

It is your responsibility to review these Terms periodically to stay informed of updates. By continuing to access or use our Services after revisions become effective, you agree to be bound by the updated Terms. If you do not agree to the updated Terms, you must discontinue use of the Services.

21.3 Notices

We may provide notices to you by email, regular mail, or postings on the Services. It is your responsibility to keep your contact information current. Notices are deemed given 24 hours after being sent or posted, unless otherwise required by law.

Back to Table of Contents

22. Contact Us

If you have questions or concerns about these Terms, or need assistance with any of our policies, you can reach us at:

Sonoma Roasters
Attn: Legal Department
777 Aviation Blvd, Suite B
Santa Rosa, CA 95403
Customer Service Email: hello@sonomaroasters.com
Legal Email: hello@sonomaroasters.com
Contact form: sonomaroasters.com/pages/contact-us

For customer service inquiries, including returns, subscriptions, and order questions, please visit our Contact Us page.

Back to Table of Contents